This article provides guidance on change management for organizations that are specifically undertaking or contemplating a shared service or business process management (BPO) initiative. Change management is an essential element of any project that involves skillful trial that will allow people to accept the new procedures, technologies, systems, structures and values.
To ensure the success of organizational transformation, the establishment of new policies, procedures and processes is not enough. Research shows that projects of more than 80 percent fail when "transition issues' organization are not addressed. When people are not well prepared, they deny or resist change. Therefore, it is essential to understand, plan and implement concrete measures to provide assistance to people in transition.
Communications of effective change management and good reduce risks and potential costs, while increasing the likelihood of a successful transition and to improve the link between the service and functions selected.
Normally, in a shared services and BPO program there are two main things that change:
Thanks to the best way to proceed, often in collaboration with the employee and manager self service, automated reports, there is a provision of services within the scope of an operation of shared services or BPO. Often, this aspect is called the transition to shared services. Transition is defined as the work program to finalize the design, purchase and manage the construction and implementation of multifunctional shared service agreement or BPO. There is a new center of attraction for the 'stored? value to the organization, "added the activity to support the frontline. This includes working with companies to replace the position of finance, HR, etc., and changes associated with organizational structures and skills in the functions maintained. Usually, this aspect is referred to as the transformation of the retention feature
The transformation is shown that the activities necessary for the alignment and improving the work of HR and maintain the financial functions in each department. In addition, it is also necessary to provide administrative support to handle both the transition and transformation activities.
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